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Service Level Agreement

Our commitment to you, our valued High Availability customers.

Demon-Host provides a 99.9% SLA to all customers on High Availability Shared Hosting and Virtual Dedicated Servers.

Service credits are calculated as follows:

Web Site Availability

Monthly Downtime

Credit Percentage

99.9% to 100%

0 to 43 minutes

0%

98% to 99.8%

43 minutes to 14 hours 24 minutes

10%

95% to 97.9%

14 hours 24 minutes to 36 hours

25%

90% to 94.9%

36 hours to 72 hours

50%

Less than 89.9%

more than 72 hours

100%

     

The latest version of the SLA can be found here.

 

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