Service Level Agreement

Our commitment to you, our valued High Availability customers.

Demon-Host provides a 99.9% SLA to all customers on High Availability Shared Hosting and Virtual Dedicated Servers.

Service credits are calculated as follows:

Web Site Availability Monthly Downtime Credit Percentage
99.9% to 100% 0 to 43 minutes 0%
98% to 99.8% 43 minutes to 14 hours 24 minutes 10%
95% to 97.9% 14 hours 24 minutes to 36 hours 25%
90% to 94.9% 36 hours to 72 hours 50%
Less than 89.9% more than 72 hours 100%

The latest version of the SLA can be found here.

Let’s Get Started!

Place your order today or get in touch and we'll be happy to discuss your requirements and develop a custom offering.

Contact Us