Our commitment to you, our valued High Availability customers.
Demon-Host provides a 99.9% SLA to all customers on High Availability Shared Hosting and Virtual Dedicated Servers.
Service credits are calculated as follows:
| Web Site Availability | Monthly Downtime | Credit Percentage |
|---|---|---|
| 99.9% to 100% | 0 to 43 minutes | 0% |
| 98% to 99.8% | 43 minutes to 14 hours 24 minutes | 10% |
| 95% to 97.9% | 14 hours 24 minutes to 36 hours | 25% |
| 90% to 94.9% | 36 hours to 72 hours | 50% |
| Less than 89.9% | more than 72 hours | 100% |
The latest version of the SLA can be found here.
